Wheaton Buick GMC Ltd in Kamloops is seeking a skilled General Automotive Technician to join our team. Experience in automatic transmission repair or diesel engines is highly valued. Preference will be given to ASEP graduates or journey-level technicians, though we will consider fourth-year apprentices. This is an excellent opportunity to relocate to the beautiful Thompson-Okanagan area....
Service Manager
Ready to take your career to the next level? Wheaton Buick GMC in Kamloops is seeking a Service Manager to take our well established team and move forward. This is an excellent opportunity to take your skills and accelerate. The sky is the limit.
Kamloops is a growing City in the Thompson Okanagan and 3 hours from the Lower Mainland. Fishing, skiing, mountain bike riding at your back door. Kamloops boasts over 100 lakes in the area.
Kamloops is an excellent location to raise a family, and the school system is excellent
As Service Manager, your competitive pay, coupled with a performance based commission will allow the right person to excel.
Service Manager Job Duties
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Resolves service desk problems and improves current service desk procedures to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
- Control service operations budget and expenses, monitor sales and expenses daily using the D.O.C. Audit and sign off all service-related invoices
- Prepare financial objectives and forecasts; daily, weekly and monthly reports
- Ensure staff have the necessary training and equipment to provide efficient and customer-friendly services
Service Manager Skills and Qualifications
· Previous service manager experience
· Comprehensive knowledge of the industry
· Strong customer-facing skills
· Strong written and verbal communication skills
· Self-motivated
· Degree in Business/Administration or 5 or more years as a service manager
· Knowledge of Reynolds and Reynolds and Microsoft Office an asset
-Team oriented person
Please send your cover letter and resume in confidence. Only those being interviewed will be contacted.
Job Types: Full-time, Permanent
Pay: From $90,000.00 per year
Additional pay:
- Commission pay
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Store discount
- RRSP
Schedule:
- 8 hour shift
Experience:
- service manager: 5 years (preferred)
